Shipping & Return Policy
Shipping:We offer free shipping for all our furniture throughout the contiguous United States. If you require delivery to a location outside the mainland, such as Alaska, Hawaii, or Puerto Rico, please contact us to inquire about the applicable shipping rates. Our online store, Classic Patio, utilizes reliable carriers like FedEx, UPS, and reputable motor freight companies to ship patio furniture.
Please note that our shipping partners cannot deliver to P.O. box addresses. Kindly provide a valid street address along with your phone number. Depending on the size of your order, we employ the following shipping methods to ensure safe delivery:
Standard Delivery: Smaller items are shipped via FedEx/UPS ground service and delivered to your doorstep.
- Motor Freight Delivery: Larger orders or items are shipped via trucking freight companies. Deliveries are made during business hours from Monday to Friday, and an adult signature is required. The freight company will deliver the item curbside, to the garage, or as close to your door as possible.
- White Glove Delivery: This premium service is available for our local customers in the Bay Area for an additional fee. With white glove delivery, our team will unpack, assemble, and place the items as directed on your patio. They will also remove any packing materials. Deliveries are scheduled by appointment only.
- Express Shipping Service: We offer special express shipping services for rush orders at an additional cost. Please contact us for discounted shipping rates, as we provide a 20% to 40% discount on shipping costs for rush orders.
Upon receiving your shipment, please carefully inspect all items. If you notice any damage, promptly notify both Classic Patio and the carrier within 48 hours of receipt. To exchange damaged items, take digital pictures of the damaged area and email them to us. This will assist us in filing a claim with the shipping company.
We provide a 30-day money-back guarantee on all products sold on ClassicPatio.com. We take pride in our quality and products, and our return rate is less than 0.1%. If you need to make a return, please call or email us to obtain a "Return Authorization" before returning any items. We will arrange with the shipping carrier to pick up the merchandise from your location. Please obtain the "Return Authorization" within 30 days of your purchase. Unauthorized returns will not be accepted for items purchased beyond 30 days. All products must be returned in their original packaging and in new condition. Upon return, the purchase price of the product will be refunded, excluding shipping costs.
To process a return, please follow these steps:
- Pack all merchandise in its original box with proper cushioning and packing material.
- Contact Classic Patio customer service for a return request and authorization.
- We will make arrangements with our discounted carrier to pick up the merchandise from your location, or you may use your own shipping carrier.
- Once we receive the merchandise, our warehouse inspectors will assess its condition.
- A full credit (minus shipping charges for return) will be mailed to you. Note: Improper packaging may result in damage during transit, and damaged items cannot be refunded. Damaged items can be shipped back to you at your expense.
If you are dissatisfied with your order, which was purchased and delivered from our local showroom, you have the option to return it within 7 days from the date of receipt. Upon return, you will be eligible for a refund of the purchase price, excluding the round trip delivery fee and any applicable restocking fee. To ensure a successful return, please ensure that all items are in new, unused condition and in their original state, including all tags, instructions, and inserts.
Please note that a restocking fee of 25% of the purchase price will be applied for items not returned in their original condition. This fee also applies to all special order (non-stock) items. Custom cushions that were specially ordered are non-refundable.
Refunds exceeding $100 will be issued via a company check.
You may choose to pick up your purchased merchandise from any of our showrooms or warehouse locations. Please inspect the furniture upon pickup to ensure its correctness and condition. Once the merchandise leaves our premises, the company is no longer responsible for any damages or dissatisfaction. Any damages caused by the customer can only be repaired at the customer's expense.
Refusing to receive any item delivered by a commercial freight company, without visible external damage, will be treated as a return. Return shipping charges will be applied.
Exceptions and Items Not Eligible for Return:
The following items or returns received under specific conditions are ineligible for a return or refund credit:
- Replacement cushions made to order
- Custom items that are non-stocked special orders (subject to a 25% restocking fee)
- Damaged or altered items that prevent restocking or resale
- Items without their original packaging
- Items returned after 30 days from the date of delivery
- Items shipped to locations outside the mainland U.S.
- Non-refundable samples
- Items made-to-order with customer-requested modifications not typically done by the manufacturer
Orders placed will incur a cancellation fee if the following criteria are not met:
- Cancellation arrangements must be made by phone or email with a company representative.
- Cancellations must be made on the same day the order was placed during business hours (8:00 AM to 6:00 PM PST).
- Visa/Mastercard: 2.5% of the total purchase price
- American Express/Discover: 3.5% of the total purchase price